After-sales service and guarantee
10-day return service
- Our return and exchange period is 10 days. If more than 10 days have passed since you placed your order, we will not be able to offer you a refund or exchange.
- Our goal is to ensure that our customers can enjoy the best product quality, good shopping experience, and comprehensive after-sales service at our official online store www.winglokstreet.com.hk. Customers can return or exchange the purchased products to our store within 10 days after receiving them (based on the date of receipt of the goods) with the original receipt. (If the product is damaged or deteriorated over time, has been soaked or foamed, or the customer stores it under incorrect conditions, no returns or exchanges will be accepted.)
- All returns/exchanges must be made directly at the store. The address is Wing Lok Street Seafood (Hong Kong) Co., Ltd., Shop 103A, Causeway Bay, 2 Great George Street, Causeway Bay, Hong Kong.
- Please ensure that the item you wish to return is resalable, which means it has not been damaged or used and has its original packaging intact, otherwise we will not be able to process your return.
- We do not refund original shipping and handling charges for returns or exchanges. We can only refund the total amount of the product. If there was a promotional item or free gift in your order, please return it for a refund. Otherwise, the original price of the promotional item or free gift will be deducted from the refund.
- For detailed return and exchange terms, please refer to the online shopping terms and conditions of this site.
- In case of any disputes, we reserve the right to make the final decision. If there is any discrepancy between this page and the Online Shopping Terms and Conditions , the Online Shopping Terms and Conditions shall prevail.