Yes, but you can enjoy member benefits after registration, so register now!
Frequently asked questions
Account and Membership
1. Register or log in
2. Select your product from our product categories
2.1 Select product and corresponding quantity
2.2 Click "Add to Cart"
2.3 Click "Checkout" or "Shopping Cart"
2.4 Check and confirm all items in "My Shopping Cart"
2.5 Click "Checkout"
3. Choose "Self-pickup" or "Delivery Service"
3.1 If you choose "Pick up the goods by yourself", please inform us of your contact information
3.2 If you select "Delivery Service", please fill in the delivery details
3.3 Click "Confirm"
4. Payment
4.1 You will be directed to the payment platform of your choice
4.2 Once payment is settled, you will receive a confirmation email or SMS for your records
5. Orders
Your order is now complete. We will contact you with a confirmation and order number.
1. Log in
2. Go to your profile page and click "Edit Profile"
3. Update your personal information
4. Then click "Save Changes"
1. Click Register/Login
2. Enter your email and click "Forgot Password"
3. You will then receive an email reminder where you can reset your password from the link
You can also contact our customer service team at (852) 5548 8795. Service hours: Monday to Sunday, 11:00 am to 9:00 pm, excluding public holidays.
Or send an email to info@winglokstreet.com.hk for enquiries.
Yes, we offer free shipping on orders over $1500. We will use major local courier companies to deliver the goods to you. During checkout, you will be asked to select a shipping method.
We attach great importance to your online shopping information. In terms of technology, we prevent unauthorized disclosure of personal information by establishing a secure connection between the server and your browser. This means that your browser will automatically encrypt your login ID and password when you submit that information to us.
During checkout we will establish another secure connection to encrypt any payment and transaction details.
We ensure that your information will be protected by the personal data and privacy policy. Your personal information will help us update more promotions, products and services that you are interested in, and ensure that your shopping experience and our services are pleasant and user-friendly. For more information, please see our Privacy Policy at the bottom of the page.
You just need to log in to your account and make changes in "My Account". Once you confirm the changes, the information will be updated immediately. However, the email address cannot be changed.
You can contact our customer service team at (852) 5548 8795 from 12:00pm to 7:30pm, Monday to Saturday, excluding public holidays, or email us at info@winglokstreet.com.hk for enquiries.
You can contact our customer service team at (852) 5548 8795 from 12:30pm to 7:3pm, Monday to Saturday, excluding public holidays, or email us at info@winglokstreet.com.hk for enquiries.
Shopping and Delivery
You can contact our customer service team at (852) 5548 8795
Service hours: Monday to Sunday 12:30pm to 7:00pm, except public holidays, or email to info@winglokstreet.com.hk for enquiries.
The maximum amount per transaction is HK$100,000.
Our goal is to ensure that our customers can enjoy the best product quality and a good shopping experience at our official online store at www.winglokstreet.com.hk and we aim to provide our customers with comprehensive after-sales services. Customers can return or exchange the product at the official online store www.winglokstreet.com.hk with the original receipt within 15 days after receiving the purchase notification (based on the date of purchase receipt). (No returns or exchanges will be accepted if the product has been damaged, broken or stored in incorrect conditions by the customer over a period of time.) Please refer to our service guarantee.
When you complete the ordering process online, your order will be successfully processed and an order confirmation email will be sent to you.
Our customer service representative will contact you later to confirm the order details and confirm the order. If you do not receive an order confirmation email, please contact our customer service team at (852) 5548 8795
Service hours: Monday to Saturday 12:30pm to 7:00pm, except public holidays, or email to info@winglokstreet.com.hk for enquiries.
We will ship out your order as soon as we receive it. If you wish to change your delivery address, please contact our Customer Service team as soon as possible at (852) 5548 8795. The availability of changes will depend on the shipping stage of the order.
Service hours: 11am to 9pm, Monday to Sunday, excluding public holidays, or email to info@winglokstreet.com.hk for enquiries.
If you encounter any problems during the purchase process, please contact our customer service team as soon as possible at (852) 5548 8795 (service hours: 11:00 am to 9:00 pm, Monday to Sunday, excluding public holidays) or email us at info@winglokstreet.com.hk for enquiries.
We are very sorry for the unpleasant shopping experience. Please call (852) 5548 8795 (service hours: Monday to Sunday 11am to 9pm (except public holidays)) or email to info@winglokstreet.com.hk for enquiries. We will process your request as soon as possible.
You can contact us through our contact page! We are happy to help you.